Ds3h Privacy Policy — Our Commitment to Protecting Your Data
This Privacy Policy clearly explains how ds3h collects, uses, stores and protects the personal information of users in Malaysia. We are committed to handling your data with full transparency and responsibility.
Updated: January 2026
1. Information We Collect
When you use the ds3h platform, we may collect various types of information depending on how you interact with it. Below are the main categories of information we collect:
Account & Identity Information
- Full name, date of birth, phone number and email address provided during registration.
- Copies of identity verification documents when required to meet compliance obligations.
- Postal address information where required for verification purposes.
Payment & Transaction Information
- Payment method details, including local bank account numbers or digital wallet information denominated in Malaysian Ringgit (RM/MYR).
- Historical records of deposits, withdrawals and betting transactions on the platform.
- We do not directly store your credit card numbers or banking passwords.
Device & Browser Information
- IP address, device type, operating system, and browser version.
- Access log data including login timestamps, pages visited and session duration.
- General geolocation information derived from IP address for security purposes.
Platform Usage Data
- Game types played, frequency of use, and account setting preferences.
- Interactions with platform features, including promotions viewed and offers redeemed.
2. How We Use Your Information
Ds3h uses the information collected solely for legitimate purposes necessary to operate the platform properly. Below are the primary purposes for which user data is used:
- Account Management: Creating and maintaining your account, processing logins and securing your account against unauthorised access.
- Transaction Processing: Processing deposits and withdrawals in MYR, verifying payment sources and generating accurate transaction records.
- Legal Compliance: Meeting legal obligations including know-your-customer requirements and anti-money laundering prevention.
- Customer Support: Handling enquiries, complaints, and technical support requests more effectively.
- Platform Improvement: Analysing usage patterns to improve overall platform performance, interface, and user experience.
- Marketing Communications: Sending information about the latest promotions and offers to users who have opted in to receive such communications. You may opt out of marketing communications at any time.
- Fraud Prevention: Detecting and investigating suspicious activity to protect other users and the integrity of the ds3h platform.
3. Cookies & Tracking Technologies
The ds3h platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting key functionality.
- Performance Cookies: Collecting information on how users interact with the platform to help us identify areas for improvement.
- Preference Cookies: Saves user preferences such as display language and display settings to streamline repeat visits.
Cookie Controls
You can manage cookie settings through your browser. However, disabling certain cookies may affect some platform functionality. Continued use of the ds3h platform after a cookie notice is displayed will be considered as consent to the use of cookies as described.
4. Data Storage, Security & Sharing
Data Security & Storage
Ds3h stores user data on servers protected with SSL encryption and technical security measures that meet industry standards. Access to users' personal data is restricted to staff who require it to perform their duties. Data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
Third-Party Sharing
Ds3h does not sell, rent or trade users' personal information to any third party for marketing purposes. However, we may share data in the following circumstances:
- Service Providers: With third parties that assist in operating the platform, such as payment processors and gaming software providers, subject to strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or a request from a legitimate authority.
- Rights Protection: Where necessary to protect the rights, property or safety of ds3h, other users or the general public.
All data shared with third parties is handled with reasonable measures in place to ensure your information remains protected.
5. User Rights & How to Contact Us
Your Personal Data Rights
As a ds3h user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request that we update or correct any information that is inaccurate or out of date.
- Right to Erasure: In certain circumstances, you may request the deletion of your personal data, subject to legal obligations that require us to retain it.
- Right to Withdraw Consent: You may withdraw your consent to receive marketing communications at any time via your account settings or by contacting support.
Changes to This Privacy Policy
Ds3h reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via in-platform notifications. The date of the latest update will always be displayed at the top of this page.
Contact Us
If you have any questions or concerns, or would like to exercise your rights regarding your personal data, please contact the ds3h team via:
- Email: [email protected]
- Live Chat: Available on the platform after login, 24 hours a day, 7 days a week
We are committed to responding to all privacy-related requests within a reasonable timeframe, typically no more than 14 business days from the date of receipt.